The Government of Assam under the National Rural Health Mission has been laying increasing focus on the preventive aspect of diseases. However, for prevention, it is important that information pertaining to diseases is readily accessible. What is important in a State like Assam is a hassle-free and single-window medical advice solution with round the clock availability.
With this objective the Government of Assam decided to put in place a helpline service for the people of the State that will enable free health counseling and medical advice from any mobile or landline phone.
The SARATHI ‘104’- Health Information Helpline Service is a 24x7 source for answering all health queries that can be availed just by dialing the number ‘104’. The service seeks to reach out to three crores population of Assam through an integrated state-of-art Health Helpline. The initiative aims to provide health information in four different languages – Assamese, Bengali, Hindi and English.
The Sarathi '104'- Health Information Helpline Service is a 24x7 source for answering all health queries that can be availed just by dialing the number '104'. The service seeks to reach out to three crores population of Assam through an integrated state-of-art Health Helpline.
With cutting edge technology and the able support of committed domain and management experts, Sarathi ‘104’ is able to reach anyone in Assam who has access to a telephone. The services offered by the Initiative are:
Sarathi 104 (HIHL) has qualified doctors and paramedics on board, with present seating capacity of 50 per shift and total employee strength of over 180. This service is based on 150 directories, 84 algorithms and 608 disease summaries. The service is also well equipped to identify epidemics and escalate the problem to the concerned authorities.
|SARATHI PERFORMANCE SINCE INCEPTION|
|Call Details||2010-11||2011-12||2012-13||2013-14||2014-15||2015-16||2016-17||2017-18(Up to April, 17)||Total|
|Total Calls Received||270511||1125771||1729104||2598817||2150794||1951556||1738608||211817||11776978|
|Total Service Provided Calls||108753||548693||673103||919689||691069||595719||525326||46764||4109116|
|Medical Service Provided Calls||106703||534615||650794||904118||660034||576903||509111||49949||3992227|
|Counselor Service Provided Calls||2043||7370||15446||16512||13229||12970||13200||1640||82410|
|Information Provided Calls||0||4955||5303||7974||5296||4125||2773||333||30759|
|Complaint Logging Calls||0||1636||1693||2406||1828||1091||895||63||9612|
|ASHA Helpline calls||0||1270||709||18985||8972||953||498||52||31439|