About eSanjeevani
The Ministry of Health and Family Welfare (MoHFW) launched eSanjeevani – the National Telemedicine Service of India to address critical gaps in India’s healthcare system. This transformative platform aims to tackle:
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Through eSanjeevani, MoHFW is committed to overcoming these challenges by bringing quality healthcare to the doorstep of every Indian, ensuring easy, equitable, and timely access to medical consultations.
eSanjeevani – National Telemedicine Service quicky evolved into the world’s largest documented telemedicine implementation in the primary healthcare. In Assam, the National Telemedicine Service has already served more than 29,39,262 patients at 4767 Ayushman Arogya Mandirs (earlier called Health & Wellness Centers) as spokes through 43 hubs (set up at secondary/tertiary level health facilities and medical colleges etc.) [as on 20 November 2025].
Aligned with Hon’ble Prime Minister Narendra Modi’s vision of the Digital India where quality healthcare percolates right up to the remotest regions powered by e-Healthcare eSanjeevani was launched in November 2019. As a cornerstone of Ayushman Bharat Scheme – world’s largest health insurance to achieve Universal Health Coverage, eSanjeevani – is testimony to the fact that digital health has come of age in India. eSanjeevani has digitally brought health services to the masses in rural areas and remote communities.
The cloud-based eSanjeevani platform is implemented in two variants:
1. Provider-to-Provider telemedicine platform: this variant provides assisted teleconsultations for patients who walk into Ayushman Arogya Mandirs (earlier called Health & Wellness Centers), Community Health officers in Ayushman Arogya Mandirs facilitate the teleconsultation for the patient who are connected to the doctors and specialists in hubs established in secondary/tertiary level health facilities and medical colleges. This variant is based on a Hub-and-Spoke model.
2. Patient to Provider telemedicine platform: it empowers citizens to access health services in the confines of their homes through smartphones or laptops etc.
eSanjeevani has shown up as a blessing especially to people in rural areas where it was harder to access care, it has since found much wider application across the health spectrum and has revolutionized primary healthcare services in India. This first-of-its-kind, government owned telemedicine platform that has brought a colossal populace (doctors as well as patients) in the fold of the digital health ecosystem by providing free of cost consultations to one and all. It is reassuring to note that over 57% of the beneficiaries of eSanjeevani are females and around 12% of all the beneficiaries are senior citizens. It also goes to reflect that the platform is finding its reach in the more vulnerable sections of the population where its effect is fetches maximum impact. This speaks volumes about the telemedicine platform and the extent to which it has reinvented itself over time to meet the growing demands of healthcare in India.
Apart from the direct benefit of being able to facilitate care on demand, and leveraging the potential of information technology, eSanjeevani successfully overcomes the challenges of geography, accessibility, cost and distance to provide equitable and quality care to populations across India. eSanjeevani has proved to be a yardstick for swift capacity building as well as utilising digital technology to strengthen healthcare. eSanjeevani is also shaping into the harbinger of Ayushman Bharat Digital Mission that aims to, develop the backbone necessary to support the integrated digital health infrastructure of the country. The success of this initiative is analogous with the impact and success of Digital India Mission. After tapping the potential of teleconsultations to the fullest, the Ministry of Health and Family Welfare (MoHFW), Govt. of India has augmented eSanjeevani further to add the logical next dimension of telediagnosis in eSanjeevani2.0 that was rolled out in March 2023. This entails seamless integration of a vast spectrum Point of Care Diagnostic devices (PoCDs), also known as near patient testing. PoCDs provide results of various clinical tests including physiological parameters within minutes of taking a test there by facilitating rapid diagnosis and quick decisions.
eSanjeevani is continuously evolving to meet the dynamic needs of India's healthcare landscape. By integrating cutting-edge interventions like Artificial Intelligence (AI), it empowers both healthcare providers and patients with smarter, faster, and more personalized experiences. These advancements enhance clinical decision-making, streamline processes, and ensure a more responsive and user-friendly telemedicine service.
| Title | Size | Detail |
|---|---|---|
| User Guide for Patients | 1.67 MB |  |
| eSanjeevaniOPD Presentation | 1.99 MB | |
